I found the store hard to navigate, but the selection is tremendous. I couldn't figure out where anything was at first, it was really overwhelming. The staff seemed busy and no one asked me whether I needed anything or anything. However, after I wandered for a while, I told a lady what I was looking for and she took me all around the store and we found the exact right yarn for my project. She was hilarious - ended up taking 5 skeins of the same yarn I was buying, to purchase for herself. I also noticed that the needle selection was amazing and slightly less expensive than other stores I've seen in Toronto so far.