Big sigh. Yes they have almost everything one can think of. Yes they generally lack real customer service.
This week I was looking for a particular colour of a yarn.
We called ahead - were told they had it.
My mother zoomed down there the same day, and they had zero of that colour at all, and recommended another yarn in the same colour. Well ... I was trying to finish a project, so no yarn changing at this point.
Mail order it was.
I can only attest the mail order service, which is excellent.
1) Ordered on Monday
2) Shipped on Tuesday
3) Received on Wednesday (OK only to Toronto)
Yarn shipped inside a plastic bag.
I would have preferred a non-expedited mail option in Canada, but then again I didn't want to wait for the yarn.
No one in Toronto had the yarn I needed to finish a project, but Needle Emporium did!
I visited this store in Jan 2007.
It was almost impossible to buy anything. You have to flag down the right kind of salesperson, who winds off what you want, and you have to pay a different person.
You are not given any kind of label or equivalent of a ball band.
However I did buy some now-completely-mysterious metallic yarn to make dressup crowns. I think it is rather flammable!
I think many people buy kits with the patterns included, and it does not seem that they sell the patterns alone (not 100% sure on that aspect).
Half of the shop is buttons and notions.
I had found a coveted bamboo sock yarn there last December, but presently they don't carry any.
It is pretty close (10 min by bike?) to my office, so I sometimes zip over there for a needle emergency etc.