I've been three times, and each time I'm less impressed than the last. The store is dirty and grungy. The staff seem annoyed that anyone under 60 dares to knit. Things aren't clearly priced. The inventory is disorganized and jumbled. Very unimpressive.
I stopped by on a visit to Pittsburgh, and was very pleased with the store. My sister bought some yarn and wanted it wound, but it was tangled and couldn't be done on the ball winder. The staff cheerfully volunteered to hand wind it.
Cozy and comfortable, dogs and kids seemed to be welcome just as much as knitters.
We'll be going back next time we're in town!