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Knitter, spinner, dyer, bookbinder, writer/editor/designer
I've never had bad service here: in fact, they've been great at finding stuff in the back, or answering any questions I've had.
True, their yarn selection is different than most stores, because they don't stock the overpriced (IMO) imported stuff.
I'm a little surprised by the website that's listed -- it doesn't look like it belongs to the store....