I only go here if I can't find the yarn I'm looking for elsewhere, as they have a wonderful selection. Unfortunately, that's the only good thing about this place. Every time that I shop here, I get the worst customer service. Enough so that I avoid going here. They have never offered to wind my yarn. If they are stocking the overflowing yarn cubbies (annoyingly overflowing- it's an avalanche anytime you touch the yarn) they don't offer to move or grab the yarn you are reaching for. Definitely not worth the visit.