I was ecstatic to find this shop initially. However, each time I've gone in I've been made to feel as if I'm a bother. The staff are cordial, but there's a definite underlying condescension whenever they interact with most customers. I ordered some yarn that took over a month to arrive, yet every time I called to ask about it, they could give me no other information than it had been ordered. I finally found a wonderful shop in the UK where I ordered the same yarn & received it in a week. I do not recommend this store to any knitter or crocheter, I direct them to the newest yarn shop in Raleigh where the staff are more than happy to answer any questions & don't make you feel like a second-class citizen. Great Yarns, your reputation precedes you & not in a good way. I truly hope you take the time to read some of your reviews on the web, you will find them very informative & they would be immensely helpful in improving your customer service & overall attitude toward customers.
WolfPacker's Comments
about Great Yarns, Inc. on Sat Sep 24 04:40:18 +0000 2011
Not So Great Yarns
I was ecstatic to find this shop initially. However, each time I've gone in I've been made to feel as if I'm a bother. The staff are cordial, but there's a definite underlying condescension whenever they interact with most customers. I ordered some yarn that took over a month to arrive, yet every time I called to ask about it, they could give me no other information than it had been ordered. I finally found a wonderful shop in the UK where I ordered the same yarn & received it in a week. I do not recommend this store to any knitter or crocheter, I direct them to the newest yarn shop in Raleigh where the staff are more than happy to answer any questions & don't make you feel like a second-class citizen. Great Yarns, your reputation precedes you & not in a good way. I truly hope you take the time to read some of your reviews on the web, you will find them very informative & they would be immensely helpful in improving your customer service & overall attitude toward customers.