I like this store, mainly because it is a browser's store. By that, I mean that I don't feel jumped on when I enter, but I know by a nod or smile that my presence is known. More often than not, someone will let me know that I can ask questions if need be, but not until I have browsed a little. Sometimes I know exactly what I want and the clerk at the cash provides good service. It is unfortunate that the two customers who have written about bad experiences have had them. That said, I have learned to surmise who is an expert on what: yarns, patterns, machines etc. I will ask pertinent q's to those members and always receive useful, friendly help and advice. I do wish that in addition to the lovely, higher end yarns, that they would offer a few mid-range ones, for more utilitarian items such as dishcloths and pram blankets (which I like to make out of nice yarn, but not super expensive higher end yarns that don't wear well in certain weather or are not as easy to care for etc. ) Canadiana is nice, but not always suitable, and there are some less costly bamboo yarns out there that offer great colours.