Pins and Needles

Address

8 Chambers St.
Princeton, NJ 08542
Phone: (609) 921-9075
URL: http://www.pinsandneedles.biz

Store Hours

Features

Ratings

Type	#	Rating	My Rating
Overall Average	3
Atmosphere	1
Selection	1
Service	1

Comments and Reviews about Pins and Needles

By anonymous on Monday, November 26, 2007 at 11:19PM PST

Awful service. There were only three people in the store including salespeople, but I was completely ignored for at least 5 minutes. The first was complaining to the second about a rude customer. I finally gave up waiting for someone to notice me and asked the complainer whether or not they carried Euroflax. She told the third person in the store to help me, who in turn told me no. That was it. I left. No idea about prices, but stock-wise, in the middle of summer they had a wool sweater in the window and no linen yarn.

By anonymous on Thursday, January 17, 2008 at 12:06PM PST

wow...the above post sounds exactly like the customer complaint i emailed the store several minutes ago (though i doubt they even care about that sort of thing.) i'd been in the store a couple of times, with decent service overall. i walked in today intending to buy some lamb's pride wool, and was the only customer in the store. when they didn't have the color i was looking for on display, i went up to an employee, who referred me to another employee, who was sitting at a worktable in the front of the store having a gossipy conversation with yet ANOTHER employee. I stood about two feet from them, made eye contact repeatedly, and stood there patiently for five minutes. they continued talking, not even bothering to address me, and when i realized there was no way they'd offer me any assistance i left. i work at another independent store in princeton, and i'd never think to treat a customer so rudely, especially one that was being super patient considering the circumstances. i will probably never go there again, because they're effin' jerks.

By anonymous on Friday, March 07, 2008 at 09:01AM PST

Hmmm. I have been there twice in the past year. The first time had no problems, service was good, I was asked for assitance and no problems when told no I wanted to browse a bit. Found what I needed yarn wise. They answered my needle questions, out of stock, check back in a week to see if it is in. Friendly enough for me. Good selection of yarns. Second time, yarn wher not displayed well, all by color, which can be nice, but found it impossible to sort through for a specific project, but they did have the lace needles I wanted. I would shop there again.

By anonymous on Tuesday, September 30, 2008 at 07:31AM PDT

I live in Princeton and have been in several times over the last few years. You're right, they are generally strange and cold, but It depends who seems to be in that day. There is one woman with blondish hair that is very nice and helpful. The others are weird and detached, and seem annoyed if you dont buy anything. The biggest issue is that no matter when you go in, it seems to be "kvetch" central for downtown princeton. Everytime i go in, there is someone from another store, a UPS guy or someone else who has stopped in to complain about their job, how rude people are etc. But they never seem to see they do it themselves!
I wuill say that if you are clear what you need or what you're trying to accomplish, they are knowledgable.